Specialised healthcare room hire in Hertfordshire

At The Dolphin Medical and Therapy Rooms we’re committed to offering an open and transparent room hire service. Please review our terms and conditions, or speak to our team to discuss any questions you may have about booking.

Terms and Conditions

This agreement is between The Dolphin Medical and Therapy Rooms Limited (trading as The Dolphin Medical and Therapy Rooms, Registered Address: 6-7 East Street, Ware, Herts SG12 9HJ, Company No: 13892819) and You (the “Hirer”). By booking a Room, You confirm that You have read, understood, and agree to these Terms and Conditions. Any modifications to these Terms and Conditions will only be valid if expressly agreed upon in writing by The Dolphin Medical and Therapy Rooms.

To maintain high standards, You are required to provide The Dolphin Medical and Therapy Rooms with proof of appropriate professional indemnity insurance, as well as evidence of relevant professional body membership and qualifications, prior to making your first booking.

Definitions

The following terms are used interchangeably in this document:

The Dolphin Medical and Therapy Rooms / The Dolphin Medical and Therapy Rooms Limited / Us / We / Our: Refers to The Dolphin Medical and Therapy Rooms Limited, 6-7 East Street, Ware, Herts SG12 9HJ, trading as The Dolphin Medical and Therapy Rooms.
The Building / The Premises: Refers to the property located at 6-7 East Street, Ware, Herts SG12 9HJ.
Room(s): Refers to the specific room(s) booked by You.

Fees and Payment

Ad Hoc Hours

For consultants requiring occasional hours. Bookings can be made for any number of hours, subject to availability.

Regular Hours

For consultants requiring rooms at consistent times each week. Regular hours generally fall into morning, afternoon, and evening blocks, with some flexibility to align with existing bookings. The minimum commitment is 4 consecutive hours per week. Discounts are available for bookings of 8 or more hours per week (approximately 10% off) and 12 or more hours per week (approximately 15% off).

Post Handling

We will handle Your post at no additional charge; however, We do not forward mail. Please avoid using Our address for personal online purchases.

Cancellations & Notice Periods

Ad Hoc Hours: Full price will be charged for bookings cancelled within 48 hours of the scheduled time.
Regular Hours: A minimum of one month's written notice is required if You wish to terminate or reduce regular hours.

Bookings & Reservations

Ad Hoc Hours: Bookings can be made up to one month in advance. Bookings beyond this period are not accepted.
Speculative Bookings: Speculative bookings that prevent others from making valid reservations are prohibited.

Invoicing & Payment

All bookings must be paid for in advance.

Bank & Public Holidays

Bank Holidays: You will not be charged for regular hours that fall on Bank Holidays in England if You notify Us in advance that the rooms were not used on those days.
Holiday or Leave: You are responsible for room hire during periods of holiday or leave. If You will not be attending Your regular session, We can mark You as ‘away’ in our diary. Your away dates will then be made available to ad hoc renters, and You will receive a 50% credit for any hours We successfully rebook.

Price Changes

Room hire fees and other charges are reviewed periodically. Notice of any changes will be provided as far in advance as possible.

Conduct

Use of Rooms and Premises

The rooms are intended for use by qualified medical professionals, therapists, and counsellors in connection with Your professional practice.
You agree to comply with all procedures and guidelines established by The Dolphin Medical and Therapy Rooms.

Video and Photography

The use of rooms for video or photography shoots is strictly prohibited. For marketing purposes, please contact Us for credited professional stock photographs.

Furniture and Fittings

Furniture may not be moved without Our written permission. No items may be affixed to the walls, floors, or ceilings without prior written consent from The Dolphin Medical and Therapy Rooms.

Keyfob

A Paxton Proximity Key fob will be provided to You for accessing the Premises. You must notify Us immediately if the Key fob is lost or damaged. A replacement fee of £30 will be charged.

Internet Usage

We do not accept responsibility for any viruses acquired through internet use. It is recommended that You have appropriate software protection in place. While We strive to provide uninterrupted internet access, We cannot guarantee this due to potential hardware faults or service provider issues.
You agree to use, and ensure your patients/clients use, the internet responsibly and not for any illegal purposes. We reserve the right to pass on any records to authorities if required.

Smoking

Smoking or vaping is strictly prohibited on the premises.

Illegal Activities

Any illegal activities, including but not limited to drug abuse, gambling, and violent or threatening behaviour, are strictly forbidden.

Food and Drink

Food should not be consumed in the rooms. Any food brought to the premises must be eaten in the kitchen. Non-alcoholic drinks are permitted, and tea and coffee may be prepared in the kitchen and consumed in the room.

Fire Safety

You must adhere to all fire safety regulations. No naked flames, including candles and incense sticks, are allowed.

Animals

Animals are not permitted on the premises without prior written consent from The Dolphin Medical and Therapy Rooms.

Equipment

You may use Your own equipment in the room; however, it must be removed at the end of the booking.

Incidents/Accidents/Damage/Breakage

You are responsible for the room and its contents during Your sessions. Any incidents, accidents, damage, or breakage must be reported to Us immediately. We reserve the right to charge for repairs or replacements. If a room is rendered unfit for use, You will be required to compensate The Dolphin Medical and Therapy Rooms for lost revenues and repair costs.

Force Majeure

The Dolphin Medical and Therapy Rooms is not liable for any losses resulting from events beyond Our control, such as lockdowns, power failures, government restrictions, third-party failures, or natural disasters that may result in the premises being temporarily closed or the booking being cancelled or interrupted.

Indemnity

You agree to indemnify The Dolphin Medical and Therapy Rooms against all claims related to accidents, loss, or damage to equipment or property brought onto the premises by You, your client, or any person invited by You.

Statutory Regulations

You agree to comply with all statutory regulations imposed by relevant authorities and to indemnify The Dolphin Medical and Therapy Rooms, its directors, and staff from any penalties, damages, or costs arising from breaches of such regulations.

Equal Opportunities

The Dolphin Medical and Therapy Rooms is committed to treating all individuals equally, regardless of age, creed, disability, ethnicity, gender, marital status, race, or sexual orientation. All staff, volunteers, hirers, clients, and visitors are expected to uphold this policy.

Environmental Policy

The Premises is committed to environmental responsibility. You agree to switch off electric heaters, radiators, air-conditioning units, and lights when leaving Your room.

Indemnity Insurance

You are required to hold professional indemnity insurance and provide evidence of relevant qualifications and certifications. Copies of valid insurance documents must be provided prior to Your first booking or upon request.

Loss or Damage

You are liable for any loss or damage to the premises, furnishings, or fittings caused by Your negligence or that of Your colleagues or clients. The Dolphin Medical and Therapy Rooms will not be responsible for any property left within the building. Personal effects left on the premises beyond one month after the termination of this agreement may be disposed of, with disposal costs charged to You.

Indemnity for Loss or Damage

You will indemnify The Dolphin Medical and Therapy Rooms against all claims related to death, injury, loss, or damage occurring on the premises during the hire period unless caused solely by The Dolphin Medical and Therapy Rooms’ negligence.

Termination of Agreement

Reasons for Termination

The Dolphin Medical and Therapy Rooms may terminate this agreement if payment is not made by the due date, if You fail to comply with the terms set out in this agreement, or if disputes arise between You and Our staff or other hirers. The agreement may also be terminated if We change our business policy regarding room hire or for other reasons.

Notice of Termination

We will endeavour to provide at least 28 days’ notice of termination. However, immediate notice may be served in cases of persistent late or non-payment of fees or gross misconduct. The Dolphin Medical and Therapy Rooms will not be liable for any loss or damage resulting from termination under this clause.

Additional Notes

Tenancy

This document is a contractual agreement for hourly room hire and services. It does not create any tenancy or lease rights.

Entire Agreement

These Terms and Conditions constitute the entire agreement between You and The Dolphin Medical and Therapy Rooms and supersede any prior discussions or documentation related to its subject matter.

Acceptance of Terms and Conditions

By making a booking, You confirm that You are at least 18 years of age and legally capable of accepting these Terms and Conditions.

Third Parties

This agreement is specific to You and is non-transferable. You may not share the use of the room with others. No third party has any rights to enforce the terms of this agreement.

Validity

If any part of this agreement is deemed void, ineffective, or unenforceable, the remaining provisions will remain in full force and effect.

Waiver

No waiver by The Dolphin Medical and Therapy Rooms of any breach of these Terms and Conditions shall prevent subsequent enforcement.

Notices

Any notice required under these Terms and Conditions will be deemed to have been given if delivered by hand, sent by first-class post, or emailed to the Party concerned at the last known address. Notices will be deemed received on the day of dispatch if sent by hand or email, and on the third day after sending by post.

Governing Law and Jurisdiction

This agreement is governed by and construed in accordance with English Law. Any claims or disputes will be subject to the jurisdiction of the English courts.

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